Legal notice
Last updated: May 7, 2026
This Legal Notice provides general information about Vivali Pets, our website, our online store and the conditions under which visitors and customers may access and use our website.
Vivali Pets operates exclusively as an online store. We do not operate physical retail locations, showrooms, pickup points, return counters or in-person customer service locations.
For any question, request, complaint, order issue, product enquiry, privacy request, return request or general communication, please contact us by email at:
1. Website information
This website is operated by Vivali Pets.
Website: vivalipets.com
Email: support@vivalipets.com
Vivali Pets is an online pet care store offering thoughtfully selected products for dogs, cats and modern pet families.
All customer support is handled exclusively by email.
2. Online-only operation
Vivali Pets is an online-only business.
We do not offer:
- physical retail shopping;
- in-person customer support;
- telephone customer support;
- local pickup;
- physical return counters;
- showroom visits;
- walk-in appointments;
- in-person exchanges.
For all support matters, please contact:
3. Purpose of the website
The purpose of this website is to provide an online shopping experience for pet care products, including products related to pet comfort, enrichment, grooming, hygiene, feeding, walking, travel and everyday care routines.
The information provided on this website is intended to help customers understand our products, policies and services before placing an order.
4. Product information
We aim to present product information as clearly, accurately and transparently as possible.
Product pages may include information such as:
- product description;
- images;
- size or measurement details;
- materials;
- colour options;
- intended use;
- care instructions;
- safety information;
- estimated delivery information;
- price and available options.
However, product images, colours, packaging, dimensions and details may vary slightly depending on screen settings, production batches, supplier updates or availability.
Customers are responsible for reviewing all product information before placing an order.
5. Product safety
Vivali Pets aims to offer products that are suitable and safe for their intended use.
Customers should always use products responsibly and according to the product description, instructions and warnings.
For pet products, customers should consider:
- the pet’s size;
- age;
- breed;
- behaviour;
- chewing habits;
- health condition;
- supervision needs;
- product suitability.
Pets should be supervised when using toys, feeding accessories, grooming tools, travel items or any product that may present a risk if misused, damaged, chewed or swallowed.
If a product appears damaged, unsafe or unsuitable, stop using it immediately and contact us at:
The EU General Product Safety Regulation applies to consumer products sold in the EU, including products sold online, and is designed to ensure that consumer products placed on the market are safe.
6. No veterinary advice
The content on this website, including product descriptions, blog posts, emails, quizzes, recommendations and marketing materials, is provided for general informational purposes only.
Vivali Pets does not provide veterinary, medical, nutritional, behavioural or professional pet health advice.
Nothing on this website should be interpreted as:
- a veterinary diagnosis;
- medical advice;
- treatment advice;
- nutritional advice;
- behavioural therapy;
- a replacement for professional consultation.
If your pet has a medical condition, allergy, injury, behavioural issue or special care requirement, please consult a qualified veterinarian or pet care professional before using any product.
7. Prices, availability and errors
We aim to keep prices, product availability and website information accurate and up to date.
However, errors may occasionally occur, including errors related to:
- prices;
- product descriptions;
- stock availability;
- images;
- promotions;
- delivery information;
- technical issues;
- typographical mistakes.
We reserve the right to correct errors, update information, cancel affected orders or refuse orders where necessary and permitted by law.
If an order is cancelled after payment due to an error, we will issue a refund where applicable.
8. Orders and customer information
Customers are responsible for providing accurate and complete information when placing an order, including:
- full name;
- email address;
- shipping address;
- billing details;
- product selection;
- payment information.
Vivali Pets is not responsible for delays, failed deliveries or order issues caused by incorrect or incomplete information provided by the customer.
If you notice an error after placing an order, contact us as soon as possible at:
9. Shipping, returns and consumer rights
Shipping, returns, refunds, order cancellations and defective product claims are governed by our store policies, including:
- Shipping Policy
- Returns & Refunds Policy
- Terms of Service
- Privacy Policy
- Cookie Policy
Nothing in this Legal Notice is intended to limit mandatory consumer rights.
EU rules for online selling require traders to provide clear pre-contract information about products, prices, delivery, returns and the consumer’s rights before the customer completes a purchase.
10. Intellectual property
All content on this website belongs to Vivali Pets or its licensors unless otherwise stated.
This includes, but is not limited to:
- brand name;
- logo;
- product descriptions;
- website copy;
- images;
- icons;
- graphics;
- layout;
- design elements;
- videos;
- blog content;
- marketing materials.
You may not copy, reproduce, distribute, modify, sell, publish or use our content for commercial purposes without prior written permission from Vivali Pets.
You may use the website only for personal, non-commercial shopping and browsing purposes.
11. Third-party links and services
Our website may contain links to third-party websites, apps, payment providers, shipping providers, review platforms, advertising platforms, analytics tools, social media platforms or other external services.
Vivali Pets is not responsible for the content, privacy practices, security, accuracy, availability or policies of third-party websites or services.
Your use of third-party platforms may be subject to their own terms and privacy policies.
12. Privacy and cookies
The use of personal data through this website is governed by our Privacy Policy.
Our use of cookies, pixels and similar tracking technologies is governed by our Cookie Policy.
For privacy-related requests, contact us at:
13. Advertising and marketing content
From time to time, Vivali Pets may publish advertising, promotional content, product recommendations, discounts or marketing campaigns.
Promotions may be subject to additional conditions, including:
- expiry dates;
- stock availability;
- product exclusions;
- country restrictions;
- minimum order value;
- one-use limits;
- customer eligibility.
We reserve the right to modify, suspend or end promotions where necessary and permitted by law.
14. Limitation of liability
To the maximum extent permitted by applicable law, Vivali Pets is not responsible for:
- misuse of products;
- use of products contrary to instructions;
- failure to supervise pets when required;
- damage caused by pets chewing, scratching, biting or misusing products;
- ordinary wear and tear;
- indirect or consequential losses;
- website interruptions;
- third-party service failures;
- carrier delays;
- customs delays;
- incorrect information provided by customers;
- events outside our reasonable control.
Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights that cannot be excluded under applicable law.
15. Complaints
If you have a complaint about our website, products, services, order handling or policies, please contact us first at:
Please include:
- your full name;
- order number, if applicable;
- a clear explanation of the issue;
- photos or videos, if relevant;
- your preferred resolution, if applicable.
We will review your request and respond as soon as reasonably possible.
16. Changes to this Legal Notice
We may update this Legal Notice from time to time to reflect changes in our website, business operations, policies, products, legal requirements or customer service practices.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact
For any question about this Legal Notice, our website, products, services or policies, please contact us at:
Vivali Pets
Email: support@vivalipets.com
Website: vivalipets.com
Vivali Pets operates exclusively as an online store. We do not operate physical retail locations and we do not provide in-person customer support.